Return & Refund Policy

At 【请替换：店铺名称】, we are dedicated to ensuring your satisfaction with every purchase. If your order does not meet your expectations, you may request a return in accordance with the terms outlined below.

Return Request Period

Return requests must be made within 14 days from the date your order is delivered.

Return Conditions

To be eligible for a return, items must meet all of the following criteria:

Be unused and in their original condition.
Include the original packaging along with all accessories and documentation.
Show no signs of damage caused by improper handling.
Be suitable for inspection upon return.

Returns that fail to meet these conditions may be declined.

Items Not Eligible for Return

The following products generally cannot be returned:

Customized or personalized items.
Digital products and downloadable content.
Gift cards.
Clearance and final sale merchandise.
Products that have been used, altered, or damaged following delivery.

Refund Processing

Once we receive your returned item, it will be carefully inspected. Approved returns will be refunded to the original method of payment. Please allow 5-10 business days for the refund to be processed after approval, noting that processing times may vary depending on your payment provider and financial institution.

Order Issues

If you receive an item that is defective, damaged, incorrect, or missing, please retain the product along with all packaging until the matter has been resolved through our investigation.

Return Shipping Responsibility

Customers are responsible for return shipping costs except when returns are due to our error, such as an incorrect or defective item. Shipping fees for returns are calculated and displayed at checkout for initial orders.